User Notifications Guide
Notifications List
This list details the types of notifications that are sent to users via email and Slack (and Teams) in Productiv.
| Type | Description |
|---|---|
| Admin inactive user signup | Sent when user try to access Productiv and prompts email recipient to give them a user-role |
| App access granted (via Okta) | Sent went an app access has been granted through okta |
| App adoption engagement LT | User engagement report-license tier |
| App adoption engagement Non-LT | User engagement report-non license tier |
| App tags notification | Sent when apps are updated with new details |
| Productiv Home support message | Support email sent from Productiv Home |
| Approval done | Sends approval status of Productiv Home approval request for a specific app |
| Productiv Home approval reminder | Sends when there are pending Productiv Home approval requests |
| Productiv Home approver email | Sends when there is a Productiv Home approval request for a specific app |
| Productiv Home request denied | Sent when access request for an app has been declined |
| Productiv Home request sent | Sent when user requests access to an app |
| Beta connector approval requests | Sends when there is a beta connector approval request |
| Completed reclaim ALID | Sent when license has been removed |
| Connector re-auth | Sent when credentials for an app have expired and prompts customer to reconnect the app |
| CS-OPS spend review | Sends when new spend category has been added by a customer |
| Custom segment completion | Sent when custom segment user reports are ready |
| Dkim setup failure | Sent when DomainKeys Identified Mail setup has failed |
| Downgrade Workflow | Sends downgrade workflow suggestions |
| Email Ticketing | Sends standard email with a body |
| Engagement data ready | Sent when engagement data is ready to view for an app |
| Expense Anomaly | Sent when there is an unusual spending activity on a Saas application |
| HR mapping task | Prompts customer to enter additional input to view team-level insights |
| License renewal reminder | Sends reminder to renew license |
| Licenses low | Sent when licenses are running low |
| Licenses over | Sent when licenses are running over |
| New annotation | Sent when there are new annotations and allows recipient to view the new annotation |
| New app discovered | Sends when there is a new Saas app discovered |
| New app expense | Sends expense reports on a new Saas Application |
| Off-boarding app owner | Sent to app owner when license has been deprovisioned from a user |
| On-boarding task invitation | Provides link to on-boarding tasks |
| Pending reclaim ALID | Sent when a license access is being taken away and allows recipient to reclaim the license |
| Reclaims connector re-auth | Sent when provisioning connector credentials have expired |
| Renewal status notification | Sends the number of contracts with renewal status changes |
| Rightsizing task completion | Sent when license right sizing batch is completed |
| Sign-up tenant access | Sent when user requests access to Productiv |
| Sign-up verification | Sent to activate and access free Productiv account |
| SMTP configuration test | Sends when the SMTP server has been configured successfully |
| SSO setup invitation | Provides link to SSO setup |
| Teams data ready | Sent when organization and team data is ready |
| Test email | Sends a test email |
| Ticket closed | Sent when app-center approval ticket has closed |
| Ticket created | Sent when app-center approval ticket has been successfully been created |
| True up reminder | Sent when contract true up is coming up |
| User sentiment survey | Sends user sentiment survey for a specific application |
| Welcome email | Sent to new Users |
| Welcome email non SSO | Sent to new users without single sign-on |
| Workflow comment mention | Sends email when someone is mentioned in a workflow comment |
| Workflow marked as Not Renewing | Sends email when a workflow is marked as Not Renewing |
| Workflow renewal first message | Sends first formatted slack message with workflow details |
| Workflow task approved | Sends email when a workflow task is approved by a user |
| Workflow task assignment | Sends email notification when a workflow task is assigned to a user |
| Workflow task assignment | Sends slack notification when a workflow task is assigned to a user |
| Workflow task rejected | Sends email when a workflow task is rejected by a user |