Disposition of user data after deprovisioning
The fate of user data after deprovisioning or downgrading depends on the provisioning license involved.
The following table shows the range of actions available after license change.
| Box | Documents from deprovisioned users are transferred to a new folder in a service account, which is specified when setting up the Box License Management workflow in Productiv. |
| Docusign |
When a user is deprovisioned, their account is closed. All envelopes that belonged to the deprovisioned user are shared to the user account specified when the Docusign connector was set up. |
| Dropbox |
The deprovisioned user's data is retained as is, in a basic account for that user. |
| Microsoft 365 | The deprovisioned user's Outlook mailbox may be converted to a shared mailbox. |
| ServiceNow | Problems, changes, and incidents assigned to a user who is deprovisioned, stay assigned to that user. The connector does not handle any data transfer. Any reassignments must be handled manually in ServiceNow. |
| Zoom | Meetings, recordings, and webinars from deprovisioned users are transferred to a new folder in the service account specified in the Productiv Zoom License Management workflow. |