My Account overview
This article describes how to use your Productiv My Account page to set up email notifications and alerts.
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Your Productiv My Account page provides a way to set up email notifications about app events. You can create notifications across all apps, or for specific apps and instances.
This article describes how to configure the following types email alerts:
- App updates and alerts
- Contract renewals
- Organizations: License provisioning batches
- Data ready to view
Display your My Account page
To view your My Account page, scroll down the Navigation pane until you see your user name, then click your user name.
Set up notifications across all apps
The following table shows how to set up notifications across all apps:
| To see... |
Select... |
|
Any new updates and alerts for any app App updates are sent once per month. App alerts are sent the same day the condition arises. |
App updates and alerts |
|
Upcoming renewals for any contract set to auto-renew or expire Renewal reminders are sent 90, 60, 30, and 14 days before the contract expires. |
Contract renewals |
|
Any newly-discovered apps Notification is sent the same day the app is discovered. |
Discovered apps |
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New licensing workflow results Notification is sent the same day the result occurs. |
Operations: License provisioning batches |
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The number of free app licenses is running low Notification is sent when the number of remaining free licenses goes below 5%. (This is the default threshold; it can be updated if desired.) |
Operations: Licenses low alert |
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Any additional overall app operation occurs Notification is sent the same day the condition occurs. |
Operations: Overall |
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New data uploads are ready Notification is sent the same day the condition occurs. |
Data ready to view |
Set up notifications for specific apps and instances
To get notifications for specific apps and instances:
- Scroll to the For specific apps & instances section
- Use the search box to search for the desired app or instance by name
- Select the type of update you want: App updates and alerts, Contract renewals, Operations: License provisioning batches, or Data ready to view.
(Operations: Overall, and Discovered apps notifications are not available for specific apps and instances.)