Managing Recurring Monthly Contracts

This article highlights how Productiv manages recurring monthly contracts (ones set to auto-renew on a monthly basis). It also provides guidance on how to best manage these types of contracts in your account. 

• How Does Productiv Manage Recurring Monthly Contracts?
• How to Manage Monthly Contracts in Your Account

How Does Productiv Manage Recurring Monthly Contracts?

Currently, once Productiv receives a month-to-month contract, here's how we manage it: 

• If the contract is auto-renewing, we mark the auto-renew status as yes. It then keeps auto renewing every month.
• If the auto-renew detail is not given, we assess it by looking at past spend.
• If a customer is paying every month but we only have one invoice and the customer hasn't sent other invoices, we auto-renew it so that the customer does not see it as expired since the app is active. 
• If a customer sends multiple invoices (for every month), we enter the data month-by-month.
• The Productiv system also pings customers with renewal reminder notifications every month.

Ways to Manage Monthly Contracts in Your Account

Here are some ways to manage monthly contracts in Productiv:

• Send us data every month so that we don't auto-renew the monthly invoice and you can see the latest or active invoice.

Please continue to work with your CSM (Customer Success Manager) if you need additional guidance.