When looking at SSO app usage data, what does ‘Inactive’ mean?
Users are only listed as Active or Inactive for apps that they have access to, whether it's for a paid or free license.
For example, if a user doesn't have access to an app (i.e., they don’t have a login account — paid or free), they will not show as Active or Inactive for that app in the Productiv instance.
However, if a user has access to a free app license (i.e. Figma), the user will show up in the Inactive group with ‘0’ listed as the number of active days in the past 30 days.
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