Are my files and data safe with Smart Upload? Yes, your files and data are in safe hands. We prioritize security with robust encryption for data in transit and at rest, and our processes adhere to strict privacy standards. For more information please visit https://productiv.com/security-assurance/
Is my contract data used to train the AI model? Absolutely not. Your contract data is used solely to process your files and extract information for your account. It's never used to train the AI model.
Does Smart Upload work with my existing contract connectors? Yes, Smart Upload works seamlessly with your existing contract connectors. Files brought in via connectors will also be processed by the AI.
Will Smart Upload process Non-SaaS contracts? While Smart Upload will extract relevant information from Non-SaaS contracts, they will not be linked to an application. If you want to associate a Non-SaaS contract at the vendor level, you must manually add the contract.
What file formats does Smart Upload support? Currently, Smart Upload supports PDF files only.
What do I do if a file is stuck in processing? If you encounter any problems, please contact us at support@productiv.com.
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