Having access to primary contacts can be highly valuable for several reasons:
Relationship Management: Primary contacts are usually key individuals within a client organization who have decision-making power or significant influence. By having visibility into primary contacts, you can build and maintain relationships with these important stakeholders. This enables effective communication, understanding of their needs, and the ability to address any concerns or issues promptly.
Customer Success: Understanding the primary contacts allows you to align your customer success efforts more effectively. You can tailor your interactions and support to match their specific requirements and preferences. By proactively engaging with primary contacts, you can ensure that they are deriving value and that their overall experience is positive.
To view the primary contacts, do the following:
- From the left-hand navigation menu, select Apps.
- From the Filter select App Contacts.
- Select is not empty.
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