Connect Engagement Connectors

What are Engagement Connectors?
Engagement connectors are tools within Productiv that measure user engagement with applications via feature level usage data. These connectors are set up in Productiv to collect data and generate insights about how applications are being used within an organization.

Benefits of Engagement Connectors
1) Detailed Usage Insights:
Engagement connectors provide detailed insights into how applications are being used by employees. This includes data on user logins, frequency of use, and specific features being utilized. These insights help organizations understand the value and effectiveness of their software investments.

2) Informed Decision-Making:
With the data collected by engagement connectors, organizations can make informed decisions about software renewals, upgrades, and potential replacements. This ensures that the software being used is meeting the needs of the users and providing a good return on investment.

3) Optimized Software Spend:
By understanding user engagement, organizations can identify underutilized applications and reallocate resources to more critical tools. This helps in optimizing software spend and reducing unnecessary costs.

4) Improved User Adoption:
Engagement connectors can highlight areas where user adoption is low. This information can be used to provide additional training and support to employees, ensuring that they are getting the most out of the applications available to them.

5) Enhanced Compliance and Security:
Monitoring user engagement helps in identifying any unauthorized use of applications. This ensures that only authorized users are accessing the software, enhancing compliance and security within the organization.

Setting Up and Managing Engagement Connectors
To set up and manage engagement connectors in Productiv, follow these steps:

Navigate to the Connectors Page:
Go to the Connectors page from the left-side menu.

Scroll to the Engagement Apps Section:
Locate the app you wish to manage in the Engagement apps section.

Manage the Connector:
Use the triple-dot menu in the far-right column to disconnect or reconnect the engagement connector. This ensures that the data being collected is up to date and relevant.

Once a connector has been configured, data will begin to show up within 48 to 72 hours.  Each connector is built differently depending on the available APIs, but Productiv tries to fetch up to 60 days of historical data when possible. 

Connector Status

You can check the status of an engagement connector by navigating to Settings -> Manage Data, and scrolling down to the Engagement Apps section.  This will show you which applications are connected and will tell you what data is available by date.   This will also let you know if there have been any errors with the connectors or if they need to be reconnected.