Analyze collaboration data across teams

Control SaaS sprawl by ensuring collaboration apps are used as intended

In this new world of work, online collaboration has been a critical component of many companies operations. Ensure the investments in the enabling collaboration SaaS applications like conferencing and messaging are being used as you had planned by inspecting the data in Productiv.

Why use Productiv to analyze collaboration data across teams?

Most companies provide multiple solutions for employees to meet and communicate with one another, and with customers. To what degree is each application being used as intended or designed?

Productiv is uniquely qualified to not only understand how each employee and team is using the SaaS applications in your portfolio, but also provide insights into those applications intended to be used across teams.

For example

Here some common practices supported by the insights in Productiv:

• Best of both worlds collaboration:

  • Prioritize use of more expensive and secure collaboration solutions for external customers, partners, and large events/groups
  • Leverage less expensive collaboration solutions for internal team and 1:1 meetings

• Different folks, different strokes collaboration solutions:

  • Determine the degree to which functionally-specific solutions (i.e. Sales or Support-specific applications) are being used more broadly across the organization
  • Uncover unexpected use of collaboration applications across the organization

•  Monitor engagement activity as proxy for level of collaboration across the company:

  • Investigate the changes in group vs. 1:1 interactions (meetings, messages) over time and how they reflect activities in the business
  • Compare use of different types of collaboration applications over time and the degree to which they supported key moments in the business 

How to use Productiv to analyze collaboration data across teams

1. Select a 'collaboration' application such as online meeting, conferencing or messaging (i.e. Zoom, RingCentral, Slack, etc.)
2. Investigate the cross-team collaboration over the last 30 days:
   • Thick lines indicate higher levels of collaboration
     • Hover over lines connecting team names to see the number of users and meetings/messages collaborating across those teams
     • Hover over team dots to highlight the number of internal-team users and interactions collaborating 

1. Evaluate the meetings or messages engagement for collaboration activity:
   • Meetings
     • View percentage of meetings spent collaborating: 1:1 vs. Small team (3-5) vs. Large (6+)
     • Consider the breakdown of meetings that include external attendees
       • Evaluate the percentages for screen sharing vs. video

• • Messages/Features
    • Contrast the percentage of messages sent to group vs. private
    • Evaluate the number and percentage of internal vs. external messages
      • For internal messages, understand those sent cross-team vs. same team